SAP Knowledge Base Article - Public

3026101 - Time Zone is not Being Correctly Determined When Creating Service Order via Web Service

Symptom

While creating a Service Order via web service ManageServiceOrderIn, you expect to have the time zone you determined in the Reported On field.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Create a payload of Service Order using web service ManageServiceOrderIn.
  2. Use the following tag: <DateTime timeZoneCode="EST">2021-02-25T12:00:00Z</DateTime>
  3. However, the time zone in Reported On field is UTC.

You expect to have EST as time zone.

Cause

 This functionality is current not available.

Resolution

Keywords

Time Zone, Web Service, Service Order, Reported On , KBA , AP-SVO-SO , Service Order , How To

Product

SAP Business ByDesign all versions