SAP Knowledge Base Article - Public

3026152 - [Onboarding] Additional Data Collection Step is not triggered


Additional Data Collection Step is not getting triggered for the candidate after completion of Personal Data Collection


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as the External Candidate
  • Complete the Personal Data Collection Step 
  • Additional Data Collection Tile is not triggered


Rehire Check is not successful in the BPE Process


  • Go to BPE: Monitor Process, you can see that the candidates second rehire check in the BPE is incomplete and the dataCollection.Onboarding2PersonalDataCollection Process is unfinished as second rehire check is unsuccessful
  • Configure the missing dynamic group responsible to carry out this process in BPE, "SAP_ONB2_RehireCoordinator" should be present in Manage Onboarding Dynamic Groups
  • After adding the Dynamic group, restart the task from BPE: Manage User Tasks or restart the onboarding process for the candidate

See Also


Additional Data Collection, Rehire Check, BPE Tasks , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2011