Symptom
Additional Data Collection Step is not getting triggered for the candidate after completion of Personal Data Collection
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as the External Candidate
- Complete the Personal Data Collection Step
- Additional Data Collection Tile is not triggered
Cause
Rehire Check is not successful in the BPE Process
Resolution
- Go to BPE: Monitor Process, you can see that the candidates second rehire check in the BPE is incomplete and the dataCollection.Onboarding2PersonalDataCollection Process is unfinished as second rehire check is unsuccessful
- Configure the missing dynamic group responsible to carry out this process in BPE, "SAP_ONB2_RehireCoordinator" should be present in Manage Onboarding Dynamic Groups
- After adding the Dynamic group, restart the task from BPE: Manage User Tasks or restart the onboarding process for the candidate
See Also
Keywords
Additional Data Collection, Rehire Check, BPE Tasks , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding 2011