3026222 - Best Practices for C4C Integrations Incidents

This document aims to explain you, the expected approach to be considered beforehand submit a new case to SAP, which concerns SAP Components related to C4C Integrations.

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Please, take into consideration the lanscape to raise the case in the correct component and from the source system where the issue is observed.

You would like to ensure the fastest possible support for your issue by selecting the correct SAP Component. So, take into consideration the following component names and its description described in the KBA 3183396 - SAP Component Usage for C4C Integration Related Issues

SAP Cloud for Customer integration with SAP CRM all versions ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP Marketing all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

c4c integration;payload;marketing cloud;cpq;s4h integration , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-INT-CPQ , Integration of C4C with CPQ , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-EC , Integration of C4C with Employee Central , LOD-CRM-INT-YMT , Integration of C4C with Marketing , LOD-CRM-INT-API , OData API (C4C Only) , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , CEC-SAL-CPQ , Sales Cloud CPQ , LOD-CRM-IND-UTL , Utilities , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , How To