SAP Knowledge Base Article - Preview

3026417 - SAP Marketing - Interaction Import via shareable Contact ID


An Interaction imported to SAP Marketing is not assigned to the correct contact. In certain cases the interaction is assigned to a Container Contact.

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  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1809


SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions


Origins of Contact IDs; Not relevant for identification;
Inbound Interaction; ID of import entry &1 can't be used for identification; entry is rejected; ID cannot be used for identification; contact is rejected Herkünfte von Kontakt-IDs; Nicht relevant für die Identifzierung;
eingehende Interaktion; Kann ID v. Importeintrag &1 nicht f. Ident. verwenden; Eintrag abgelehnt; Kann ID nicht f. Identif. verwenden; Kontakt wird abgelehnt Origines des ID de contact; Non pertinent pour l'identification;
Interactions d'entrée; Utilisation ID entrée import. &1 impossible pr identif.; entrée refusée.; L'ID ne peut pas être utilisé pour l'identification ; contact refusé. , KBA , CEC-MKT-DM-IA , Interaction , CEC-MKT-DM-IC , Interaction Contact , How To

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