SAP Knowledge Base Article - Public

3026603 - Backup & Restoration for SAP Analytics Cloud

Symptom

  • How often does SAP take data backups of SAP Analytics Cloud customer systems?
  • Can customers request on-demand restores? If yes, what would be the scope, system level or content specific?

Environment

  • SAP Analytics Cloud (Enterprise)

Resolution

How often does SAP take data backups of SAP Analytics Cloud customer systems?

  • The primary purpose of a data backup is for disaster recovery purposes, i.e. An SAP declared disaster.
  • A full data backup is done once a day and, in addition, log backups are automatically taken every 15 minutes.
  • Backups are replicated in additional availability zones in the same region.
  • Backups are retained for 14 days.
  • Backups are deleted afterwards.

Can customers request on-demand restoration of a system or content specific (i.e. Individual objects such as stories, models, applications, version data, etc.)?

  • The primary purpose of a data backup is for disaster recovery purposes, i.e. An SAP declared disaster.
  • A restoration of a backup due to a non-SAP declared disaster, for example, user deletion of data, over-writing of data, is done in only exceptional circumstances. 
  • A restoration of a backup due to a non-SAP declared disaster can only be completed using the daily full data backup.
  • SAC System Owner can request restoration of a data backup by Reporting a case through the SAP for Me, however, there is no guarantee that the request will be approved as it is done in only exceptional circumstances.
    => Since content backup should be managed via Content Administration by customer and that a system restore cannot be guaranteed, system restore cases are NOT considered Very High priority.
  • If approved, details of restoration will be confirmed in writing via the Support Case with the SAC system owner prior to restoration.
    • Due to the complexity of restoring a system, there is no time commitment on when or how long it will take, and that all data can be recovered.
    • Restoration is of the complete system to a point in time per above and not individual content.
    • Restoration will cause downtime for the customer system.
    • Restoration will cause data loss between time of back-up and time of restoration

See the following for alternate methods to restore deleted objects and/or data:

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, rollback, import, qa, DEV, PROD, transport, transfer, export, story, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, SAC, SAP BusinessObjects Cloud, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Move to production, We would like to inform which possibilities are available to move a model and its stories to the production environment? lifecylce management, porting model SAC, Moving content from one BusinessObjects tenant to another, Moving content from one SAP Analytics Cloud tenant to another, lcm, sac data redundancy backup restore, (Development (Dev), Test (TST), Quality Assurance (QA), Production (PROD) etc.) Models will be permanently deleted, dimension, currency, currencies, Role, Connection, Allocation Step, Allocation Process, Wrangler, Value Driver Tree (VDT), Location Dimension, Data Locking, lockings, Data Action, Files, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software Backup & Restore for SAP Analytics Cloud DR restored , KBA , rollback model , sac backup note , restoration item , 3026603 , kba sac planning production data got ove , got overwritten by sac planning qa , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-ADM , SAC Administration , How To

Product

SAP Analytics Cloud 1.0