SAP Knowledge Base Article - Public

3026603 - Backup Process for SAP Analytics Cloud

Symptom

  • How often does SAP take data backups of SAP Analytics Cloud customer systems?
  • Can customers request on-demand restores? If yes, what would be the scope, system level or content specific?

Environment

  • SAP Analytics Cloud (Enterprise)

Resolution

How often does SAP take data backups of SAP Analytics Cloud customer systems?

  • A full data backup is done once a day. Log backup is triggered at least every 30 minutes.
  • Corresponding data and log backups are replicated to a secondary location at least every 24 hours.
  • Complete data and log backups are stored in a secondary location for 14 days.
  • The backups are deleted afterwards.

Can customers request on-demand restoration of a system or content specific (i.e. Individual objects such as stories, models, applications, version data, etc.)?

  • The primary purpose of a data backup is for disaster recovery purposes, i.e. An SAP declared disaster.
  • A restoration of a backup is done in only exceptional circumstances where Customer is severely impacted 
  • If approved, the restoration is of the complete system to a point in time per above and not individual content.
  • Due to the complexity of restoring a system, there is no time commitment on when or how long it will take and it will cause downtime for the customer system.
  • SAC System Owner can request restoration of a data backup by Reporting an Incident through the SAP ONE Support Launchpad
    => Since content backup should be managed via Content Administration by customer self, system restoring is NOT considered very high priority.
  • Details of restoration will be confirmed in writing via Incident with SAC System Owner prior to restoration

See the following for alternate methods to restore deleted objects and/or data:

See Also

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Product

SAP Analytics Cloud 1.0