SAP Knowledge Base Article - Preview

3026670 - Missing users in processor field of Resolve and Dispatch Incidents

Symptom

Using Resolve and Dispatch Incidents app you notice that there are users missing in the Processor field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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