SAP Knowledge Base Article - Public

3026742 - Advanced Search for Customer Demand Not Working As Expected

Symptom

In Advanced Search, the Date and Time Zone to filter the order by date XX.XX.XXXX and Time Zone YYY however the system is returning different values, although the time zone in the order is the same YYY.

*XX.XX.XXXX = Requested Delivery Date.

*YYY = Time Zone.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to Outbound Logistics Control work center. 
  2. Select Customer Demand view. 
  3. Select the Advanced Search. 
  4. Enter the Date Type ads Requested Delivery Date: XX.XX.XXXX and Time Zone YYY. 
  5. Choose Go. 
  6. Notice that orders with Requested Date different from XX.XX.XXXX is returned. 

Cause

The user is configured with a different Time Zone who is fetching the results.

Although the time zone in the order is YYY, the time zone displayed in the results is being used with the time zone set for the user.

Resolution

As the query shows the date based in the configuration of your user, the system is working as expected.

Keywords

Time, zone, query, filter , KBA , AP-CR-CR , Customer Requirement , How To

Product

SAP Business ByDesign all versions