Symptom
- When searching on the Proxy Now feature several results that don't match with your search are being shown;
- The Proxy Now feature is showing several results when I'm searching for a specific username;
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- You are login into SF and decide to proxy a user using the Proxy Now feature;
- Once you add the username in the Proxy Now field search, several results are being shown, not only the correct one.
Cause
Our Engineering Team has found some room to improve in the search method from the Proxy Search.
Resolution
Engineering Team is working internally to improve Proxy Search and once we have an official schedule, we'll be updating this article.
Workaround:
- Go in Settings > Proxy > Become Proxy;
- In the “Become Proxy For” drop-down option, the logged-in user must be able to select the user he wants to proxy to > Go.
See Also
Proxy misbehaving, issue, not searching correctly
Keywords
KBA , LOD-SF-PLT-PRX , Proxy , Problem
Product
SAP SuccessFactors HXM Suite all versions