3027150 - Timeslice error in pausenonatomic() during DUMP DATABASE - SAP ASE 16.0

• On SAP ASE 16.0 SP04, a database dump hangs as a result of a timeslice or Error 3019.
• Concurrent dump database or dump transaction jobs hang.
• Other process(es) can be blocked.
• On systems running SAP applications, ST22 short dumps occur with Error SQL30102 - several SAP work processes terminate.
  
• ASE server needs to be restarted in order to clear the problem.
• There are two main sequences in the ASE log for this issue
• Slight variations on these have been observed
• Below most typical elements of each
• A dbcc stacktrace on the hanging spid shows similar stack functions as detailed below

  1. Timeslice in the module pausenonatomic with a stack containing functions like des__errhdl, des_checkpoint and/or des__install.

timeslice -1001, current process infected at 0x20757ef (pausenonatomic+0x9)

followed by stack traces which include functions like:

kitermproc
des__errhdl
des_checkpoint
checkpoint
ckpt_process_dbs
ckptproc

syb_polite_shutdown
syb_shutdown

des__install
des__fill_common.isra.1
des__fill.isra.2
des_do_get
open_user_table

  2. Errors 3602 & 3019 with a stack trace that contains functions des__errhdl and des_checkpoint.

Error 3602 encountered.
Original error was 3019, severity 10, state 2

SQL Text: DUMP DATABASE

des__errhdl installed by the following function (many instances)

des_checkpoint_flush_sysstats
des_checkpoint
checkpoint
dpdb_handle
dpdb_main

• SAP Adaptive Server Enterprise (ASE) 16.0 SP04
• SAP Adaptive Server Enterprise (ASE) 16.0 SP04 for Business Suite
• Linux OS

Sybase, ASEServer, SAPASE, dataserver, backupserver, hanging, CR824229, CR#824229, 824229, trace, flag, 3647 , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Bug Filed