SAP Knowledge Base Article - Public

3027203 - Contact Fields Department, Function, Phone, Mobile and E-mail are Blank in the Contacts Tab of a Sales Document


You have a sales document where a contact is maintained and in its Contacts tab you do not see the contact communication fields (like phone, etc.) displayed, it is blank.


SAP Cloud for Customer

Reproducing the Issue

  1. Open the sales document ABC (where ABC is the ID of a sales document, like an opportunity for example) that has an Account DEF maintained (DEF is the ID of the account).
  2. Go to Contacts tab.
  3. You see the contact GHI name (GHI the name of a contact of Account DEF) but fields such as 'phone' and 'mobile' are blank. 


Fields like Department, Function, Phone, Mobile and E-mail are relationship dependent; they are not maintained for the account DEF in the 'Relationships' tab of contact GHI.


  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open the Contact GHI.
  4. Go to its Relationships tab (you might need to include this via Adaptation Mode).
  5. Click in the Add button.
  6. Maintain the information you want to display for each account the contact works with.


Department ; Function ; Phone ; Mobile ; E-mail ; Contact ; Sales Document ; Opportunity ; Lead ; Account ; , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-CON , Contact , How To


SAP Cloud for Customer core applications 2102