SAP Knowledge Base Article - Public

3027691 - In the Maintenance Plan the Field Consider Ticket Resolved On Date is not Editable

Symptom

In the maintenance plan for type as Cyclical and condition as Time Based, the field Consider Ticket Resolved On Date is greyed out.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Installed Base work center.
  2. Go to the Maintenance Plan view.
  3. Search and open maintenance plan MPL (where MPL represent the maintenance plan id, which is cyclical and time based).
  4. Open maintenance plan MPL and go to the Ticket Template facet.
  5. Click on the edit button.
  6. You can see the field Consider Ticket Resolved On Date is non-editable.

Cause

Once the maintenance plan is active or complete, system does not allow you to change this field.Since maintenance plan MPL is in active status, the field Consider Ticket Resolved On Date is not editable.

Resolution

It is not possible to edit field Consider Ticket Resolved On Date for an active maintenance plan is an expected system behavior.

Keywords

Maintenance Plan , Active Status , Consider Ticket Resolved On Date , KBA , ticket template , time based , cyclical , LOD-CRM-MPL , Maintenance Plan Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions