SAP Knowledge Base Article - Public

3027923 - Error "Cannot convert character sets for one or more characters"

Symptom

  • A2A Service Interface fails with error "Cannot convert character sets for one or more characters".
  • This issue can occur for Multiple interfaces like MaterialReplicationInitiatedByExternalIn, CustomerOrderReplicationIn etc.

Environment

SAP Cloud for Customer

Cause

  • This error is because in inbound payload contains a non-ASCII character which is not parsed by SAP Cloud for Customer
  • example of non-ASCII character (¿) 

Resolution

Customer should to remove this character from source system and resend the payload.

Keywords

ASCII character, invalid Character, CustomerOrderReplicationIn, MaterialReplicationInitiatedByExternalIn , KBA , AP-RC-WSM , Web Service Message Monitoring View , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications 2102