SAP Knowledge Base Article - Public

3028155 - Internal Comment in Customer Invoice is Not Available in the Template

Symptom

You have added the Internal Comment in the General tab for the Customer Invoice, and you expect to see this note on the Invoice Template.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for ABC (ABC represents the ID of the Customer Invoice).
  4. Navigate to the General tab, Internal Comment note is maintained.
  5. Click on Preview, Internal Comment note does not appear.

Cause

Once Output template is used for external customers and the Internal Comment is supposed to be only visible to the internal team, it should not be shared with external customer, hence, it is not available in the template.

Resolution

This is the expected behavior.

If you want to maintain a note in the Customer Invoice Teamplate, it's necessary to use the Customer Information. It will appear in the XML, hence available in the template.

Keywords

Internal Comment, Customer Invoice, Template, XML, Customer Information , KBA , SRD-CRM-INV , Customer Invoicing , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions