SAP Knowledge Base Article - Public

3028248 - How functionality Derive territorry work

Symptom

After applying the rule Derive territory and having deleted sales data for an account, you now expect the territory to be automatically deleted.

Environment

 Sales Cloud for Customer

Reproducing the Issue

  1. Go to the work center Customer.
  2. Go to the Account View.
  3. OpenAccount ABC (ABC represent Account ID).
  4. From the Sales Data facet, add sales Data.
  5. From the Action button, click Derive territory button.
  6. Now delete Sales Data. 
  7. Go to Sales Territory facet.

You notice that Sales Territory is not deleted.

Cause

 This is the expected behavior.

Resolution

For the sales territory to be deleted, you need to click again on Derive territory from the Action button, then the territory will be deleted.

Keywords

 Derive territory , Action, Account, Territory, Sales Data , KBA , LOD-CRM-ACC , Account , LOD-CRM-TM , Territory Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions