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SAP Knowledge Base Article - PreviewSymptom
You would like to manually edit some of the fields maintained under the Timeline section in the Ticket Overview, but notices that it is not possible.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Timeline, Ticket, C4C, Cloud for Customer, Service Request, Overview, Tab, Section, Fields, Unable, Edit, Manual, Changes, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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