SAP Knowledge Base Article - Preview

3028340 - Unable to Manually Edit Any Fields Under Timeline Section in Ticket Overview Tab

Symptom

You would like to manually edit some of the fields maintained under the Timeline section in the Ticket Overview, but notices that it is not possible.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Timeline, Ticket, C4C, Cloud for Customer, Service Request, Overview, Tab, Section, Fields, Unable, Edit, Manual, Changes, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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