Symptom
Using latest Chrome (such as 88) in Mac Big Sur/MacBook(os version is: 11 onwards) to access AS Java such as /nwa, it show 500 Internal Server Error as following:
If check usr/sap/<SID>/<xx>/j2ee/cluster/server<x>/log/defaultTrace.*.trc, following error can be found:
------------------------
500 Internal Server Error is returned for HTTP request [http://<FQDN+PORT>/webdynpro/resources/sap.com/tc~lm~itsam~ui~mainframe~wd/FloorPlanApp]:
component [dispatcher],
web module [webdynpro/resources/sap.com/tc~lm~itsam~ui~mainframe~wd],
application [sap.com/tc~lm~itsam~ui~mainframe~wd],
DC name [com.sap.tc.useragent.interface],
CSN component[BC-WD-UR],
problem categorization [],
internal categorization [-727876496].
[EXCEPTION]
com.sap.tc.useragent.UserAgentServiceException: Syntax Error in number '88.0.4324.182' of User-Agent Number Element ID 'osVersion'.
at com.sap.tc.useragent.ElementTypeNumber.createElement(ElementTypeNumber.java:34)
at com.sap.tc.useragent.UserAgentElement.createElement(UserAgentElement.java:34)
at com.sap.tc.useragent.UserAgentElement.copy(UserAgentElement.java:71)
at com.sap.tc.useragent.UserAgentTemplate.instantiate(UserAgentTemplate.java:45)
at com.sap.tc.useragent.detection.RegExpDetector.detectUserAgent(RegExpDetector.java:33)
at com.sap.tc.useragent.detection.UserAgentDetector.detectUserAgent(UserAgentDetector.java:36)
at com.sap.tc.useragent.detection.UserAgentDetector.detectUserAgent(UserAgentDetector.java:36)
at com.sap.tc.useragent.service.UserAgentLookup.detectUserAgent(UserAgentLookup.java:51)
at com.sap.tc.useragent.service.UserAgentCache.detectUserAgent(UserAgentCache.java:40)
at com.sap.tc.ls.useragent.LSBrowserDetection.getFeatures(LSBrowserDetection.java:60)
at com.sap.tc.ls.useragent.LSBrowserDetection.getLSDevice(LSBrowserDetection.java:343)
at com.sap.tc.ls.useragent.LSBrowserDetection.getLSDevice(LSBrowserDetection.java:327)
......
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Environment
- SAP NetWeaver Java
Product
Keywords
com.sap.tc.useragent.interface, User-Agent Number Element ID, osVersion, com.sap.tc.useragent.UserAgentServiceException, Syntax Error, UserAgentDetector.detectUserAgent, Mac Big Sur, MacBook, mac book, mac pc, mac os , KBA , BC-WD-JAV , WebDynpro Java , BC-WD-UR , Unified Rendering , EP-PIN-NAV , Navigation , BC-JAS-WEB , Web Container, HTTP, JavaMail, Servlets , Problem
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