3028389 - SF Hosted SFTP Server check box is disabled in Report Center

Symptom

User is trying to schedule a Canvas report to SFTP in Report Center but SF Hosted SFTP Server check box is disabled/grayed out

Environment

SuccessFactors HXM Suite

Reproducing the Issue

Go to Report Center
Select any Canvas report and click on New Schedule action
In the job configuration Step 3 Destination, select Secure File Transfer Protocol (SFTP) as the Method
Notice that the 'SF Hosted SFTP Server' check box is grayed out even after you enter the Host Address

Cause

'SF Hosted SFTP Server' check box is not applicable when scheduling Canvas reports

Resolution

When scheduling Canvas reports, it is an expected system behavior that the 'SF Hosted SFTP Server' check box is grayed because you have to manually enter the host address (i.e. sftp4.successfactors.com). This is the same when configuring SFTP in Report Distributor.

'SF Hosted SFTP Server' check box is only applicable when scheduling Table reports. When this is enabled, it will automatically populate the Host Address with the datacenter's SF host address, which will show as 'sf-hosted-sftp'. The same behavior has been adopted from when we were still scheduling Table/ad hoc reports in Provisioning.

Keywords

schedule Canvas report to SFTP, schedule Table report to SFTP, cannot activate SF Hosted SFTP Server, unable to use SF Hosted SFTP Server , KBA , LOD-SF-ANA-RCT-ACT , Actions in Report Centre , Problem

Product

SAP SuccessFactors HXM Suite all versions