3028880 - Employee cannot create external candidate profile due to account already exists - Recruiting Management

The original external candidate profile has been converted/merged into Internal candidate profile via External to Internal Candidate Profile conversion.

The employee cannot re-use the primary email address to create a new external candidate profile, although there is no duplicate.

• Error on career site: "Account Already Exists"
• Error when Recruiting admin adds new candidate: "The information you entered matches candidate records already in the system"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. A candidate was hired as an employee previously;
2. The original External Candidate Profile has been merged/converted into Internal Candidate Profile;
3. Due to termination, the employee has become inactive;
4. The candidate (ex-employee) tries to re-use the primary email address to create a new external candidate profile;
5. It shows "Account Already Exists".

This is an expected behavior as the system will not allow to create an account using the same email address that exists in the RCM_CAND_PROFILE_CONVERSION table.

The POSTCONV_EXT_EMAIL_ADDRESS field in RCM_CAND_PROFILE_CONVERSION table will store the primary email address of the candidate prior to conversion even if we do not configure that field ("postConvExtContactEmail") in Candidate Profile Template.

Solution 1 - Purge the internal candidate profile

There are two ways to purge the internal candidate profile:

1) (DPCS 2.0 purge routine) Delete/Anonymize the internal candidate profile and then purge the data via RCM Entity Anonymization job

Step 1: Delete/Anonymize the candidate profile

• Employee: Careers > My Candidate Profile > Delete Profile
• Admin user: Admin Center > Anonymize Candidate Profiles > Anonymize Candidate Profiles and Applications

Step 2: Run RCM Entity Anonymization job from provisioning

2) (DRM/DTRM purge routine) Data Retention Management > Purge Inactive User

Please uncheck “There is data for this user in Employee Central (EC)”

Download Preview Report – confirm that it shows “TO BE PURGED” in [RCMCandidateObjectType.csv]

Solution 2 - Employee to Candidate Deconversion

Employee to Candidate Deconversion will clean up the existing data and de-converts the internal candidate profile to external candidate profile.

For more information, please refer to KB articles in the See Also section below.

Conversion and Deconversion

• KB article 2249476 - External to Internal Candidate Profile conversion - Recruiting Management
• KB article 2081617 - Employee to Candidate Deconversion - Recruiting Management

Delete Candidate and RCM Entity Anonymization

• KB article 2670133 - Anonymize Candidate Profiles Feature - Recruiting Management
• KB article 2166333 - How To Set Up Anonymization - Recruiting Management
• KB article 2103393 - Which data may be Anonymized, when using DPCS 2.0 - Recruiting Management

Purge Inactive User

• KB article 2545988 - How to Purge/Delete users in SuccessFactors Cloud
• KB article 2585473 - ##### Belongs to EC Data Thus Can't Be Purged / There is data for this user in Employee Central (EC)