SAP Knowledge Base Article - Preview

3028880 - Employee cannot create external candidate profile due to account already exists - Recruiting Management

Symptom

The original external candidate profile has been converted/merged into Internal candidate profile via External to Internal Candidate Profile conversion.

The employee cannot re-use the primary email address to create a new external candidate profile, although there is no duplicate.

  • Error on career site: "Account Already Exists"
  • Error when Recruiting admin adds new candidate: "The information you entered matches candidate records already in the system"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

account, already, exists, external, candidate, ex-employee, hired, rehire, internship, conversion, deconversion, postConvExtContactEmail, unable, profile, deleted
, KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

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