Symptom
The original external candidate profile has been converted/merged into Internal candidate profile via External to Internal Candidate Profile conversion.
The employee cannot re-use the primary email address to create a new external candidate profile, although there is no duplicate.
- Error on career site: "Account Already Exists"
- Error when Recruiting admin adds new candidate: "The information you entered matches candidate records already in the system"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Read more...
Environment
SAP SuccessFactors Recruiting Management
Product
SAP SuccessFactors Recruiting all versions
Keywords
account, already, exists, external, candidate, ex-employee, hired, rehire, internship, conversion, deconversion, postConvExtContactEmail, unable, profile, deleted
, KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.