SAP Knowledge Base Article - Public

3029990 - Special characters showing question mark in users' name - Onboarding 1.0


Character � is showing in name of users in Onboarding and in Organization Chart.


SAP SuccessFactors Onboarding


Schedule job Delta Employees Export in Provisioning is using Characters Encoding Windows/ISO instead of UTF-8.


To solve the issue is needed to use Unicode (UTF-8) which supports the additional characters.

  1. Go to Provisioning >> Manage Scheduled Jobs
  2. Select "Delta Person Export" to Job Type
  3. Click the job to check Character Encoding
  4. If it is incorrect, cancel the job
  5. Edit the job and change Character Encoding to Unicode (UTF-8)
  6. Save the job


Special, Character, Question mark, Name, Character Encoding, Delta User Sync, Delta Person Export, Delta Employees Export , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions