Symptom
Character � is showing in name of users in Onboarding and in Organization Chart.
Environment
SAP SuccessFactors Onboarding
Cause
Schedule job Delta Employees Export in Provisioning is using Characters Encoding Windows/ISO instead of UTF-8.
Resolution
To solve the issue is needed to use Unicode (UTF-8) which supports the additional characters.
- Go to Provisioning >> Manage Scheduled Jobs
- Select "Delta Person Export" to Job Type
- Click the job to check Character Encoding
- If it is incorrect, cancel the job
- Edit the job and change Character Encoding to Unicode (UTF-8)
- Save the job
Keywords
Special, Character, Question mark, Name, Character Encoding, Delta User Sync, Delta Person Export, Delta Employees Export , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions