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SAP Knowledge Base Article - PublicSymptom
This document describes how the field Resolved On works for Tickets.
Environment
SAP Cloud for Customer
Cause
The field Resolved On will be populated in 2 different Ticket scenarios.
Resolution
The Resolved On field will be updated when:
1. The last line item is finished [status need not to be changed to Resolved or Completed].
2. When the Assignment Status is changed from Processor Action to Requester Action. (You can validate the status assignments within the Business Scoping Activity named Tickets for Customer Support).
Keywords
Ticket, Field Populated; Ticket Not Completed; Data Fields; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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