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SAP Knowledge Base Article - PublicSymptom
When configuring the Standard Web Service ManageServiceRequestIn, some specific fields are always returning empty values (e.g Subject).
Environment
SAP Cloud for Customer
Cause
The Web Service ManageServiceRequestIn has been depreciated and some features might not work anymore, including the Subject field.
Resolution
At the moment all the new Tickets integrations should configured using Odata Service Request.
Keywords
Web Service; Ticket Missing Details; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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