Symptom
- Go-Live request for partner Value-Added Reseller (VAR) with a Partner Center of Expertise (PCOE) certification
- How does a VAR inform SAP that end customers' incident processing will be handled by the partner VAR system?
- How to block end customers' installations which are supported by VAR partner
- VAR partner wants to go live with their own incident processing system
- How does a VAR block end customers from logging support incidents in Launchpad?
- VAR partner is responsible for creating support incidents for end customers they support
- VAR with a PCOE certification wants to submit Go-Live request
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Environment
- SAP Solution Manager
- SAP ONE Support Launchpad
- Incident Management
Product
SAP Solution Manager all versions
Keywords
VAR value-added reseller , block installation , Partner Center of Expertise PCOE , end customer , installation Supported By partner , SAP Note 1285423 - Go-live with Solution Manager for VAR , KBA , XX-SER-SAPSMP-SUP , Support Applications , How To
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