Symptom
- Go-Live request for partner Value-Added Reseller (VAR) with a Partner Center of Expertise (PCOE) certification
- How does a VAR inform SAP that end customers' incident processing will be handled by the partner VAR system?
- How to block end customers' installations which are supported by VAR partner
- VAR partner wants to go live with their own incident processing system
- How does a VAR block their end customers from logging support cases?
- VAR partner is responsible for creating support cases for end customers they support
- VAR with a PCOE certification wants to submit Go-Live request
Read more...
Environment
- SAP Solution Manager
- SAP for Me
- Creating a case using Get Support
Product
SAP Solution Manager all versions
Keywords
VAR value-added reseller , block installation , Partner Center of Expertise PCOE , end customer , installation Supported By partner , XX-SER-SAPSMP-SUP , , KBA , XX-SER-FORME , SAP for Me , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.