SAP Knowledge Base Article - Public

3030458 - DRTM Onboarding 2.0 Data


The user has accidentally deleted, or one of the objects listed below is missing.

  • Data Collection Extension
  • Documents
  • Process and User Data
  • Tasks/Activities


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to BizX
  2. Navigate to Manage Data
  3. Search for DRTM Onboarding 2.0 Data
  4. Try to choose from the second menu
  5. One of the objects in no longer present


The user deleted the object


  1. This issue will need a script, but before you create a ticket for the script, follow these steps
  2. Navigate to Manage
  3. DRTM Onboarding 2.0 Data
  4. Remove all the configured countries for this object "Process and User Data."
  5. Open a ticket with support, mention this KBA, and include affected instance details.
  6. Once the script has been deployed
  7. Navigate to Admin Center
  8. Upgrade Center
  9. Onboarding 2.0 Purge > Click on Upgrade
  10. Navigate to BizX
  11. OData API Metadata Refresh And Export > Refresh
  12. Repeat step 2-3
  13. Configure the countries required in the object that was missing first
  14. Then restore the config on the "Process and User Data."


DRTM, Data, Purge, 2.0, Onboarding, Data Collection Extension, Documents, Process and User Data, Tasks/Activities , KBA , LOD-SF-OBX-DBD , Dashboard , Problem


SAP SuccessFactors Onboarding 2005