SAP Knowledge Base Article - Public

3030492 - Unable to Configure and Assign Rejection Reason Profiles for Service Transactions in SAP S/4HANA Public Cloud Edition

Symptom

When attempting to configure rejection reason profiles for service transactions, a popup message appears stating:
"You are not authorized to use this function."

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the Manage Your Solution app.
  2. Click on Configure Your Solution.
  3. Navigate to the relevant configuration steps for rejection reasons and profiles..
  4. Click Configure.
  5. A popup appears with the message: "You are not authorized to use this function."

Cause

The required business catalog SAP_CA_BC_IC_LND_S4CRM_SM0_PC (Service Management – Configuration) is not assigned to the user.

Resolution

  1. Define Reasons for Rejection
    • Configuration step 102494
    • Rejection reasons are defined centrally and apply to both sales and service orders.
  2. Define Rejection Profiles for Service Transactions
    • Configuration step 104069
    • Create rejection profiles that group one or more rejection reasons.
  3. Assign Rejection Profiles to Service Transactions
    • Configuration step 104070
    • Assign the defined profiles to the relevant service transactions.

Keywords

SAP S/4HANA Cloud Public Edition, Public Cloud, Define Rejection Reasons, 104069, Define Rejection Profiles, 104070, Assign Rejection Profiles, rejection reason configuration, service transactions, not authorized, authorization error, business catalog, SAP_CA_BC_IC_LND_S4CRM_SM0_PC, SAP_CA_BC_IC_LND_PLM_BOM_PC, SAP_BR_BPC_EXPERT, configuration step, Manage Your Solution, S/4HANA Cloud , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , CRM-S4-SRV-SVO , S4CRM: Service Order , How To

Product

SAP S/4HANA Cloud Public Edition all versions