SAP Knowledge Base Article - Public

3030522 - Invoices E-Mail Are Sent Out in Wrong Address


You have set up the Account Master Data correctly with the E-mail address, but when you check the sales document, a different E-mail was used.


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Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for the invoice ID XYZ (XYZ represents the ID of the invoice).
  4. Edit the Invoice and go to the Output History tab.
  5. The E-mail of the output document is wrong.


Notice that for the Invoice XYZ (XYZ represents the ID of the invoice). The Bill-To is different and if you click on the address details of Bill-To you can see that system have picked email address based on the Bill-To address.


This is the expected system behavior.


Bill-to, E-mail, Sales Orders, Invoice, Output , KBA , AP-CI-CI , Customer Invoice , How To


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