3030522 - Output For Customer Invoices Are Sent to Incorrect E-mail Address.

You have set up the Account Master Data with the correct E-mail address, however when you check the Output History of the sales document, it was sent to a different E-mail.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Search for the invoice ID XYZ (XYZ represents the ID of the invoice).
4. Edit the Invoice and go to the Output History tab.
5. The E-mail of the output document is wrong.

Notice that for the Invoice XYZ (XYZ represents the ID of the invoice). The Bill-To is different and if you click on the address details of Bill-To you can see that system have picked email address based on the Bill-To address.

This is the expected system behavior.

Bill-to, E-mail, Sales Orders, Invoice, Output , KBA , AP-CI-CI , Customer Invoice , How To