SAP Knowledge Base Article - Public

3030552 - [Onboarding] Adding CC to Email Templates


Add CC to any email template through Explicit Recipient Builder


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Email Services
  • Select any email template and navigate to step 3
  • Under the Recipient > CC > Select Explicit Recipient Builder
  • Add the Name and Email id of the desired user and save the template
  • Send the configured Email Template 
  • Added cc is not included in the sent email


  • The added user under "Explicit Recipient Builder" is not a part of SF


  • At the moment, any user added under "Explicit Recipient Builder" should be a part of SF
  • Only if the user is a part of SF, the email will get triggered 
  • The email will get triggered to all those users (Active or Inactive Users) who are available in Employee Profile (after hiring the candidate from MPH)


CC, Recipient, Email Services, Active Templates, Explicit Recipient Builder , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2011