SAP Knowledge Base Article - Public

3031023 - C4C KUT field not being updated on the UI after replication from ERP/S4H/CRM.


You are replicating data from an external system to C4C. The C4C inbound message contains the KUT field and it is correctly filled, however the information is not being updated on the UI.


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Reproducing the Issue

  1. Go to Web Service Message Monitoring under Administrator Work center.
  2. Search for the Inbound Service Interface.
  3. Open the Payload.
  4. Check if the KUT is correctly filled.
  5. Then go to the respective Business Object View.
  6. KUT field remains blank.


The issue is happening because the KUT field is extended to multiple Extension Scenarios.

You can check it by following the below steps:

  1. Go to the Respective Business Object View.
  2. Search for the KUT field.
  3. Select the User Menu on the right top corner of the screen. 
  4. Choose the Start Adaptation mode.
  5. Find the field.
  6. Click on the Drill Down button.
  7. Click on Edit.
  8. Navigate to Extension Scenarios.
  9. You will be able to see all scenarios that are using the KUT field.


To fix the issue, please select only one Extension Scenario per KUT field.

See Also

Steps to create Custom fields in C4C and extend it to integrated system(ECC)


KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To


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