SAP Knowledge Base Article - Preview

3031185 - Team Queue Query Shows Tickets In Completed Status

Symptom

The standard query 'Team Queue' shows Tickets in different status such as Completed, though you expect that only Tickets in Open and In Process status are shown.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Queue, Tickets, Query, Status, Open, In Process , KBA , team queue , ticket , status , LOD-CRM-SRP , Service Request Processing , Problem

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