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SAP Knowledge Base Article - PreviewSymptom
The standard query 'Team Queue' shows Tickets in different status such as Completed, though you expect that only Tickets in Open and In Process status are shown.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Queue, Tickets, Query, Status, Open, In Process , KBA , team queue , ticket , status , LOD-CRM-SRP , Service Request Processing , Problem
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