SAP Knowledge Base Article - Public

3031254 - Candidate's Manage Pending Hires page is blank when accessing activity - Onboarding 1.0


  • Candidate appears in Manage ending Hires without any data
  • Within candidate’s OnboardingCandidateInfo object, readyToHire is true
  • When we access activity, we are shown a blank screen
  • No error is shown within the Manage ending Hires UI


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Access BizX
  2. Navigate to Manage Pending Hires
  3. Select Onboarding
  4. Select candidate actvitiy
  5. Manage Pending Hires screen is loaded but no info is shown


  • Within the OnboardingCandidateInfo, candidateId is null
  • This can happen is OnboardingCandidateInfo was edited or created manually. Without this value, we cannot proceed through Manage Pending Hires
  • Candidate is not in Onboarding due to a refresh


There are different scenarios where this issue can be resolved. If this is related to OnboardingCandidateInfo:

  • Please export the OnboardingCandidateInfo object and add a value for candidateId. If you do not know the value for candidateId, please create a support ticket for assistance.

If this is related to candidate is not present in Onboarding:

  • In a scenario where customer have a refresh recently the Onboarding data is gone and there is no way to restore unless with a new refresh requesting to copy data or to initiate Onboarding again.

See Also

2419074 - Manually Updating the OnboardingCandidateInfo Object in Onboarding


ONB, Onboarding, MPH, Manage, Pending, Hires, OnboardingCandidateInfo, candidateId, Export, readyToHire, Blank, MPR, Recruits , KBA , LOD-SF-OBD-MPH , Manage Pending Hires , Problem


SAP SuccessFactors Onboarding all versions