SAP Knowledge Base Article - Public

3031272 - Candidate not shown within Onboarding Dashboard after initiation of Onboarding

Symptom

  • Candidate initiated from recruiting
  • Candidate initiated from Add New Hire to Onboarding
  • Candidate cannot be found within the Onboarding Dashboard
  • Candidate records can be found within Manage Data > Process Trigger

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Access BizX
  2. Navigate to Recruiting or Add New Hire to Onboarding
  3. Initiate candidate
  4. Initiation successful
  5. Cannot find candidate in Onboarding Dashboard

Cause

No service user selected within Update Process Flows for Onboarding 2.0 and Offboarding 2.0

Resolution

  1. Access BizX
  2. Navigate to Update Process Flows for Onboarding 2.0 and Offboarding 2.0
  3. Add Service User (Please ensure that OnboardingBPEServiceUser is set up correctly)
  4. Once correct Service User is added, any newly initiated candidates will appear within the Onboarding Dashboard

See Also

Keywords

ONB, Onboarding 2.0, OnboardingBPEServiceUser, Service User, Recruiting, RCM, Manual, Initiation, Process Flow, Add New Hire to Onboarding, Process, Process Trigger , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions