SAP Knowledge Base Article - Public

3031272 - Candidate not shown within Onboarding Dashboard after initiation - Onboarding

Symptom

The candidate was initiated from Recruiting or manually initiated from Add New Hire to Onboarding and the candidate cannot be found within the Onboarding Dashboard when their records can be found within Manage Data > Process Trigger.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Recruiting or Add New Hire to Onboarding
  2. Initiate candidate
  3. Initiation successful
  4. Cannot find candidate in Onboarding Dashboard

Cause

No service user selected within Update Process Flows for Onboarding and Offboarding.

Resolution

  1. Navigate to Update Process Flows for Onboarding and Offboarding
  2. Add Service User
    • Please ensure that OnboardingBPEServiceUser is set up correctly
  3. Once the correct Service User is added, any newly initiated candidates will appear within the Onboarding Dashboard.

See Also

Keywords

ONB, Onboarding, OBX, OnboardingBPEServiceUser, Service User, Recruiting, RCM, Manual, Initiation, Process Flow, Add New Hire to Onboarding, Process, Process Trigger , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions