SAP Knowledge Base Article - Public

3031459 - (ONB) Document Flow Message Category not working - Onboarding


Customer created (ONB) Document Flow Message Category however, this email notification does not work.

Note that DocuSign is enabled.


SAP SuccessFactors Onboarding


DocuSign is Enabled in the customers instance.


This is an expected behavior.

Currently with Onboarding 2.0 does not send notification for DocuSign as DocuSign is outside signing.

The notification will be sent by DocuSign itself so from Onboarding 2.0 perspective, no emails will be sent out.

See Also

2905960 - [HOW TO] Add an existing email template to the active list in Email Services - Onboarding 2.0

2921186 - DayOneLocation token is not being populated in email services - Onboarding 2.0


ONB 2.0. Email Services, (ONB) Document Flow Message Category, DocuSign, Remote Signature, Embedded Signature , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2011