3031459 - Document Flow Message Category is not working - Onboarding

The admin created (ONB) Document Flow Message Category however, this email notification does not work.

Note that DocuSign is enabled.

SAP SuccessFactors Onboarding

DocuSign is Enabled in the customers instance.

This is an expected behavior.

Currently with Onboarding 2.0 does not send notification for DocuSign as DocuSign is outside signing. The notification will be sent by DocuSign itself so from Onboarding 2.0 perspective, no emails will be sent out.

Also, decline Notification is an exception. After decline, document flow follows the same path for e-Signature and DocuSign and hence Notification is sent out for both signature types.

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ONB 2.0. Email Services, (ONB) Document Flow Message Category, DocuSign, Remote Signature, Embedded Signature , KBA , LOD-SF-OBX-EML , Notifications , Problem