SAP Knowledge Base Article - Public

3031973 - Onboarding 2.0 - The cancellation request for new hire "Name" has failed. Please contact your administrator.

Symptom

  • Cannot cancel Onboarding for candidate
  • Receive Error when cancelling Onboarding process
  • EmpEmploymentTermination & okToRehire can be found within OData API Data Dictionary

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Access BizX
  2. Navigate to Onboarding Dashboard
  3. Select Candidate
  4. Take Action
  5. Cancel Onboarding
  6. Receive Error: ‘The cancellation request for new hire "Name" has failed. Please contact your administrator.’

Cause

  • Required ‘Edit’ permission “Employee Central HRIS odata API” is missing
  • This permission is required for the HR User to cancel the Onboarding process

Resolution

  • Please add edit 'Employee Central HRIS odata API' permission to relevant permission role
  • Support Team: Please see internal memo

Keywords

Onboarding 2.0, Cancel, Employee Central HRIS oData API, Edit Permission, Error, Dashboard, Cancellation, Failed, EmpEmploymentTermination, okToRehire , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions