SAP Knowledge Base Article - Preview

3031986 - Troubleshooting issues with Documents on Mobile - DocuSign

Symptom

  • No Authentication SMS received
  • Document doesn't open on Mobile
  • Error:
    "This Account lacks sufficient permissions. Phone Authentication is not permitted."


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Environment

SAP Signature Management by DocuSign

Product

SAP Signature Management 1.0 by DocuSign ; SAP Signature Management 2.0 by DocuSign

Keywords

esignature, telephone, number, triggering, reach, cell phone , KBA , XX-PART-DSN , SAP Signature Management by DocuSign , Problem

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