SAP Knowledge Base Article - Public

3032424 - Cancel Onboarding does not load - Onboarding


When cancelling Onboarding for a candidate, the cancellation window remains stuck on a loading screen and does not load. Cannot proceed further with cancel.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Open Onboarding dashboard. 
  2. For the required candidate, select 'View Details'. 
  3. From the 'Actions' menu, select 'Cancel Onboarding'. 
  4. The cancellation window does not load. 


Cause 1: There is no translation for "NO SHOW" event.

Cause 2: Permission which overwrite other ones, is granted.

Cause 3: Missing Permissions


Solution 1: Add Translation for "NO SHOW" events under Manage Organization, Pay and Job Structure.

Solution 2: Remove  "Admin access to MDF OData API" permission for affected user.

Solution 3: 'Access to non-secured objects' should be granted for cancel onboarding. Found in Admin Center -> Manage Permission Roles -> Metadata Framework



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SAP SuccessFactors Onboarding all versions