Symptom
When cancelling Onboarding for a candidate, the cancellation window remains stuck on a loading screen and does not load. Cannot proceed further with cancel.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open Onboarding dashboard.
- For the required candidate, select 'View Details'.
- From the 'Actions' menu, select 'Cancel Onboarding'.
- The cancellation window does not load.
Cause
Cause 1: There is no translation for "NO SHOW" event.
Cause 2: Permission which overwrite other ones, is granted.
Cause 3: Missing Permissions
Resolution
Solution 1: Add Translation for "NO SHOW" events under Manage Organization, Pay and Job Structure.
Solution 2: Remove "Admin access to MDF OData API" permission for affected user.
Solution 3: 'Access to non-secured objects' should be granted for cancel onboarding. Found in Admin Center -> Manage Permission Roles -> Metadata Framework
Keywords
Cancel, onboarding, Page, keeps, not, loading, open, appear, load, cannot, read, properties, of, undefined , KBA , LOD-SF-OBX-DBD , Dashboard , Problem