Only the organizer of an appointment can see the appointment in the Sales Cloud Calendar, but not the attendees.
SAP Sales Cloud for Customer
Reproducing the Issue
- Go to the Activities Work Center.
- Go to the Appointments View.
- Click the Plus button(+) to create a new appointment and add Attendees ABC (ABC refer to the names of the attendees).
- Click Save.
- Open the calender -> you can see the appointments.
Now Attendees ABC log in to the Sales Cloud for Customer. When they check the calender, the appointment is not available.
An appointment is a planned activity/meeting that appears in the C4C calendar for the organizer. This can be a meeting with business partners who may, or may not, be customers/contacts.
Attendees can be for example a Customer/Contact or Individual Customer. They can also see these appointments by the C4C organizer on their Calendar (Outlook, for example), but not in the C4C Calendar.
This is the expected behavior of the system. Attendees of those roles (Customer, Contact or Individual Customer) cannot see the appointment in Sales Cloud customer.
These roles are not expected to necessarily have access to the C4C Calendar.
The organizer can manually send the meeting requests to the relevant attendees.
Calendar, Attendees, Orgnizer, Appointments, Activities, Organizer , KBA , LOD-CRM-ACT , Activities , LOD-CRM-CAL , Calendar Control , How To