SAP Knowledge Base Article - Public

3032671 - Competency Gaps and Performance History Views in Team Summary tile - Performance Management


Information on the visibility and the data that shows in the Competency Gaps and Performance History views in the Homepage Team Summary tile.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management


Competency Gaps View

  • The Competency Gaps view displays the gap analysis of the manager's direct report, for each competency configured for the user's role, comparing the last rating of record specified for the user with the expected rating for that role.
  • Managers can identify gaps between an user's current competency ratings and the ratings required for the competencies by a job code.
  • Competencies are configurable to be either for core values you have set for your company, or job specific competencies.
  • Gaps are calculated using the expected rating from Families and Roles.

Note: As per the current system design, the rating scale will always be 5 points in the Competency Gaps.


Performance History View

  • The Performance History section displays a graph plotting the user's direct reports according to their Performance ratings, based on the process and date range selected, when configuring the Team Summary Tile.
  • The scale has a maximum number of 5, to display in the graph. Thus, the graph will show a 5 point scale regardless of the rating scale configurated for the process selected.
  • However, users will still be plotted in the graph based on the rating scale configured for the process.

Example: If the rating scale configured for the process selected is a 3-point scale, the graph in the Team Summary Tile will show a 5-point scale, but users will be plotted within the 3-point scale.


Which settings control the visibility of these two views in the Team Summary tile?

1. The views can be turned on or off in Admin Center > Manage Home Page > Click "Edit Tile" in Team Summary tile. 

2. The visibility of the views is also controlled by the View permission for the Competencies and Performance History blocks in Admin Center > Manage Permission Roles > Employee Data. Please make sure that user has access to self in order to see the Competency Gaps and Performance History in Team Summary tile.

Which settings control the data that displays in the views?

For Performance History, it is controlled from the dropdown list via Admin Center > Manage Home Page > Click "Edit Tile" as shown in the above screen shot.  The dropdown list refers to the Processes listed in Admin Center > Processes and Forms. The default option will choose the default process (selected via radio button in Processes and Forms). The date filters allow you to choose the date range (Start and End dates).

For Competency Gaps, Team Summary tile displays the data based on the Talent Data Settings in Admin Center > Configure People Profile General Settings


competency portlet, performance history portlet, competency gap , KBA , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , Problem


SAP SuccessFactors Performance & Goals all versions