SAP Knowledge Base Article - Public

3032674 - Give Feedback Mobile Error: Something went wrong and your feedback wasn't sent. Please try again

Symptom

Give Feedback on the SF Mobile App (iOS and Android) is throwing an error when clicking the Send button:

"Something went wrong and your feedback wasn't sent. Please try again"

Environment

SAP SuccessFactors Continuous Performance Management

Cause

Role-Based Permissions

Resolution

If the affected user has been granted the "Employee Export" permission, the following needs to be checked:

  • The target population for the permission role containing the Employee Export permission
  • The User must be included in the target population - that is, the user needs to be able to export the information for him/herself

Remove the option "exclude Granted User from having the permission access to him/herself" in the target population for the permission role in which the Employee Export permission is granted.

For further information on how the Employee Export permission may impact usage of the SF Mobile App, see the following KBA: 2639115 - Feature Unavailable error on Profile and OrgChart on Mobile app [SF MOB]

See Also

KB Article 2639115 - Feature Unavailable error on Profile and OrgChart on Mobile app [SF MOB]

Keywords

CPM, Feedback, Give, Submit, Send, Error, Mobile, iOS, Android, Device, Desktop, web version, working, not working, issue, errors, difference , KBA , LOD-SF-CPM-MOB , Mobile , Problem

Product

SAP SuccessFactors Performance & Goals all versions