SAP Knowledge Base Article - Public

3032674 - Give Feedback Error on the SF Mobile App - Continuous Performance Management

Symptom

Give Feedback on the SF Mobile App (iOS and Android) is throwing an error when clicking the Send button:

Error:
"Something went wrong and your feedback wasn't sent. Please try again"

Environment

  • SAP SuccessFactors Continuous Performance Management
  • SAP SuccessFactors Mobile

Resolution

If the affected user has been granted the "Employee Export" permission, the following needs to be checked:

  • The target population for the permission role containing the Employee Export permission
  • The User must be included in the target population - that is, the user needs to be able to export the information for him/herself

 

Remove the option "exclude Granted User from having the permission access to him/herself" in the target population for the permission role in which the Employee Export permission is granted.

For further information on how the Employee Export permission may impact usage of the SF Mobile App, see the following KBA: 2639115 - Feature Unavailable error on Profile and OrgChart on Mobile app [SF MOB]

See Also

2639115 - Feature Unavailable error on Profile and OrgChart on Mobile app [SF MOB]

Keywords

CPM, Continuous Performance Management, Feedback, Give, Submit, Send, Error,
"Something went wrong and your feedback wasn't sent. Please try again", Mobile, iOS, Android, Device, Desktop, web version, working, not working, issue, errors, difference , KBA , LOD-SF-CPM , Continuous Performance Management , LOD-SF-CPM-MOB , Mobile , Problem

Product

SAP SuccessFactors Performance & Goals all versions