SAP Knowledge Base Article - Public

3032693 - Resignation Approval Message To Employee Not Sent

Symptom

(OFB) Resignation Approval Message To Employee email is not sent to employee

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Terminate user from EC
  2. User appears in offboarding dashboard
  3. Expect to see email sent to employee in email services but it is not sent

Resolution

  1. Employee Review Step for offboarding is skipped therefore the email Resignation Approval Message To Employee is not sent
  2. Emai is triggered when employee review step is required

Keywords

Resignation Approval Message To Employee, email, offboarding, employee, employee review skipped , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011