Symptom
(OFB) Resignation Approval Message To Employee email is not sent to employee
Environment
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
- Terminate user from EC
- User appears in offboarding dashboard
- Expect to see email sent to employee in email services but it is not sent
Resolution
- Employee Review Step for offboarding is skipped therefore the email Resignation Approval Message To Employee is not sent
- Emai is triggered when employee review step is required
Keywords
Resignation Approval Message To Employee, email, offboarding, employee, employee review skipped , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011