SAP Knowledge Base Article - Public

3032794 - Pending claims records in business rule


Is it possible to fetch pending claim records in business rule ?


SAP SuccessFactors Employee Central: Global Benefits

Reproducing the Issue

Create a business rule and try to fetch pending claim records data and business rule returns only approved claim records.


  • Business rule returns only approved benefit employee claim records and pending claim records data will not be fetched.
  • Integration center also fetches approved benefit employee claim records. 


  • If it is required for business rule to fetch pending benefit employee claim records, kindly raise an enhancement request.
  • Advanced reporting can be used to fetch the open workflow data.


Pending Claim, Benefit Employee Claim, Business Rule , KBA , LOD-SF-EC-GBF , Global Benefits , Product Enhancement


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions