Symptom
Is it possible to fetch pending claim records in business rule ?
Environment
SAP SuccessFactors Employee Central: Global Benefits
Reproducing the Issue
Create a business rule and try to fetch pending claim records data and business rule returns only approved claim records.
Cause
- Business rule returns only approved benefit employee claim records and pending claim records data will not be fetched.
- Integration center also fetches approved benefit employee claim records.
Resolution
- If it is required for business rule to fetch pending benefit employee claim records, kindly raise an enhancement request.
- Advanced reporting can be used to fetch the open workflow data.
Keywords
Pending Claim, Benefit Employee Claim, Business Rule , KBA , LOD-SF-EC-GBF , Global Benefits , Product Enhancement
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions