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SAP Knowledge Base Article - PreviewSymptom
- Inbound emails connected to wrong account in the live activity
- The issue causes GDPR concerns
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Environment
- SAP Contact Center 7.0
- Hybris Cloud for Customer
- SAP C4C CORE 2102 / 804
Product
SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 2102 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem
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