SAP Knowledge Base Article - Public

3033802 - Employee Profile fields display incorrect data in People Profile after New Hire/Rehire


  • Employee Profile fields, such as Title or Employee ID, may appear blank or incorrect within an Employee Profile block (in People Profile) after an employee is hired.
  • This issue can occur if the employee is hired through Recruiting Management (RCM) to Employee Central
  • The Employee Profile fields are currectly updated by running a full HRIS Sync


  • SAP SuccessFactors Employee Central 
  • SAP SuccessFactors Recruiting Management
  • People Profile


The issue is due to the configuration of the Candidate Profile Template within RCM. The sm-mappings within the Candidate Profile could be mapping fields from RCM to Employee Profile (standard-field) similar to the following:


<sm-mapping field-id="employeeId" map-to="empId" />
<sm-mapping field-id="currentTitle" map-to="title" />

If the field is null (or empty) within RCM, then the system will map an empty value to Employee Profile. This can be updated via the HRIS sync between Employee Central and Employee Profile, which is why running a full HRIS Sync can resolve the behavior, however the issue is caused by the mapping within the Candidate Profile Template.


Update the Candidate Profile Template and remove the mapping of fields, via sm-mapping, that will not be used when sending data from RCM to Employee Profile

Workaround: Run a full HRIS Sync to update the data in Employee Profile from Employee Central - this will temporarily resolve the issue for that specific candidate, however will need to be completed for future candidates as well. The best option is to fix the mapping in the Candidate Profile Template.

For Employee Central:

Please Note: This mapping should not be used if you use sm-mapping in candidate template for the same and if the External to Internal Candidate Conversion job is used for RCM candidates:More information can be found on KBA 2512703

    <hris-field-ref refid="person-id-external"/>
    <standard-element-ref refid="empId"/>

See Also

  • 2080728 - HRIS Sync - Explained - Employee Central
  • 2512703 - Employee Central Troubleshooting - Biographical Info HRIS Sync
  • 2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings
  • 2249476 - External to Internal Candidate Profile conversion - Recruiting Management
  • 2648209 - External to Internal Candidate Conversion Failing - Recruiting Management


EC, EP, RCM, sm-mapping, hris sync, employeeID, title, hire, External to Internal Candidate Conversion job, person-id-external, empId , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , How To


SAP SuccessFactors Employee Central all versions