SAP Knowledge Base Article - Public

3034096 - EC: Default alert notification triggered when alert message is inactive


  • Alert notifications are triggered to CC roles even when alert message in Manage Data is inactive
  • Users receive random alert notifications from system
  • System sent a default Alert notification when the alert message is inactivated pre-alert generation

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Central - Alerts & Workflows

Reproducing the Issue

Example: Alert for work permit info

  1. Go to Manage Data > Inactivate Alert Message (Alert Message which is used in business rule to generate alert)
  2. Now generate Future Alert for any user for Work Permit Info by running EC Alert and Notification job
  3. Go to “Manage Alerts and Notification” tool and select work permit info from Entity type drop down
  4. See that "Alert Message” column is blank in “Manage Alerts and Notification” tool
  5. CC role received email notification on the alert effective date, but with a default content which is different from inactive Alert Message


  • This is expected behavior when alert message is inactive
  • It's the same behavior when we delete alert message


There are two system templates:

  1. For Time off
  2. For others
  • Alert header is same, like “Alert for John, Benefit Adjustment” or "Alert for John, Work Permit Info".
  • Alert content is different.
  • For time off, it’s like “John, Sick leave on 09/01/2012 - 10/01/2012”.
  • For others it's like “John, Benefit Adjustment on 09/01/2012” or "John, Work Permit Info on Mar 2, 2021"


alert, inactive alert, alert delete, deleted alert, random alert, time off alert, system alerts, work permit info alert, system generated alerts, Alert for XXX, [object name], blank alert message , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions


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