SAP Knowledge Base Article - Public

3034412 - Time Clock for Workforce has stopped working


Customer wanted time clock to be replaced because of one of the following reasons:

  • Keys are not Functional
  • Biometric Finger pad is damaged
  • Clock is not power up
  • Connection issue  between clocking and WFS site


SAP Time and Attendance Management by WorkForce Software


Physical clock is damaged.


Workforce needs to provide one of the mentioned solutions

  1. Repair clock

  2. Replace clock

In any of these cases, following information is required to be submitted before handing over to workforce

  • Serial number of the clock
  • Model name of the clock
  • Shipping name and address for the delivery of new clock
  • If you have any functioning clock is on site that can be used to clock in with, until this current clock issue is resolved?


Repair, Replacement, Keypad, Connection, workforce, Time clock , KBA , XX-PART-WFR-TAM , SAP Time and Attendance Management by Workforce Software , Problem


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