3034888 - CIG StatusUpdateRequest Error: "Can not find document with documentID XXXXXX and documentDate XXXX-XX-XX"

ServiceEntrySheet (SES) StatusUpdateRequest (SUR) documents fails in Cloud Integration Gateway (CIG) Transaction Tracker with below error message:

Error: Can not find document with documentID XXXXXX and documentDate XXXX-XX-XXTXX:XX:XX+XX:XX. Please contact support with the Error Reference Number: ANERR-XXXXXXXXXXXXXXXXXX.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

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• Ariba Network
• Ariba Cloud Integration Gateway

SAP Business Network for Procurement and SAP Business Network for Supply Chain all versions ; SAP ERP all versions ; SAP Integration Suite, managed gateway for spend management and SAP Business Network all versions ; SAP S/4HANA 1809

SUR Faied in CIG with cannot find documentID with date error; ServiceEntrySheet SUR is not sent to AN from CIG; SUR error in CIG; Can not find document with documentID XXXXXX and documentDate XXXX-XX-XX; Invoice is not sent from Ariba to S/4 because SES SUR is not received on AN; ANERR; StatusUpdateRequest FAILED in CIG; CIG ARBCI1 SP; CIG SUR error; Please contact support with the Error Reference Number: ANERR; ML81N Doc date , KBA , BNS-ARI-CI-BUY , Managed Gateway for Procurement , BNS-ARI-TRF , Automatic Hand-over to the Ariba Support Organization , BNS-ARI-TRF-AN , Ariba Network Transfer Queue , Problem