SAP Knowledge Base Article - Preview

3035025 - Automatic Replies(Out of Office) are Updating / Creating Tickets


When sending a memo to the customer and setting the ticket to Completed status, the ticket status changes back to In-Process as customer has automatic reply(out of office) setup. It might also happen that new Tickets are being created with Out of Office messages.



SAP Cloud for Service


SAP Cloud for Customer core applications all versions


customer updated technical user OOO , KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.