SAP Knowledge Base Article - Preview

3035025 - Automatic Replies(Out of Office) are Updating / Creating Tickets

Symptom

When sending a memo to the customer and setting the ticket to Completed status, the ticket status changes back to In Process as customer has automatic reply(out of office) setup. It might also happen that new Tickets are being created with Out of Office messages.


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Environment

SAP Cloud for Service

Product

SAP Cloud for Customer core applications all versions

Keywords

auto reply;auto response;out of office emails;OOO;ticket status;customer updated; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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