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SAP Knowledge Base Article - PreviewSymptom
When sending a memo to the customer and setting the ticket to Completed status, the ticket status changes back to In Process as customer has automatic reply(out of office) setup. It might also happen that new Tickets are being created with Out of Office messages.
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Environment
SAP Cloud for Service
Product
SAP Cloud for Customer core applications all versions
Keywords
auto reply;auto response;out of office emails;OOO;ticket status;customer updated; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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