SAP Knowledge Base Article - Preview

3035025 - Automatic Replies(Out of Office) are Updating / Creating Tickets

Symptom

When sending a memo to the customer and setting the ticket to Completed status, the ticket status changes back to In-Process as customer has automatic reply(out of office) setup. It might also happen that new Tickets are being created with Out of Office messages.


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Environment

SAP Cloud for Service

Product

SAP Cloud for Customer core applications all versions

Keywords

customer updated technical user OOO , KBA , LOD-CRM-SRP , Service Request Processing , How To

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