SAP Knowledge Base Article - Public

3035085 - Communication scenario "Query Web service Messages for Monitoring" not available with new communication arrangement


  • Customer is has a requirement to Query failed messages from Cloud for Customer web service monitoring view.
  • When customer tries to create a new communication arrangement for "Query web service Messages for Monitoring" it's not available in system.


SAP Cloud for Customer

Reproducing the Issue

  1. Administration
  2. General Settings
  3. Communication Arrangements
  4. Use the 'New' button to create a new Communication Arrangement
  5. you will not find 'Query web service Message for Monitoring'


There is a scoping question dependency to enable this service in system


To enable this service in system active below scoping question

  1. Go to the Business Configuration work center
  2. Edit Project 
  3. Navigate to scoping 
  4. Navigate to Communication and Information Exchange
  5. Integration with External Applications and Solutions
  6. Select Integration with SAP ERP or Integration with SAP CRM
  7. Confirm the changes


Query web service Messages for Monitoring, ALM integration, web service not found , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem


SAP Cloud for Customer core applications 2102