SAP Knowledge Base Article - Preview

3035606 - Why are two UIDs linked to an account after updating the email to match an existing lite account?

Symptom

• In Identity Access, when a user updates the email address of a full account to match an existing lite account, two unique UIDs are linked to the account.  
• One UID is assigned to the "Full Account," and another UID is assigned to the "Email Account."  


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Environment

  • SAP Customer Data Cloud
  • Customer Identity

Product

SAP Customer Data Cloud all versions

Keywords

Lite account, UID conflict, account merge, email update issue, Identity Access, full account, auto progression policy, no progression policy, account association, SAP Customer Data Cloud, user account management, email address update, UID resolution, account progression, identity management, Gigya , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , How To

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