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SAP Knowledge Base Article - PreviewSymptom
How an SIP enabled speech recognition IVR server (later referred as external IVR) can be integrated with SAP Contact Center system
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, IVR, bot, X-Header, SIP , KBA , CRM-CCI , Contact Center Infrastructure , How To
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