You've used the C4C "Update Location from" functionality, however after the replication of Registered Products from an External System to C4C, the Location (Country/Region, City, House Number, Street, Postal Code) was deleted.
SAP Cloud for Customer
Reproducing the Issue
- Go to Installed Base Workcenter.
- Click on Registered Products View.
- Search for the ID.
- Open it.
- Click on the Updated Location From button.
- Select Main Address.
- Replicate the Registered Products to C4C.
- In C4C, go to Registered Products View.
- Search for the same ID.
- Open it.
- The Location was deleted.
The C4C "Update Location from" functionality is not supported as part of the integration scenario.
The functionality "Update Location from" on the Integration scenario is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release. As a workaround, you can pass <CopyLocationFromParty> in the C4C incoming payload. This will copy the Main Address to the Registered Product at the time of creation.
<CopyLocationFromParty>1</CopyLocationFromParty>, to copy address from Main Address.
<CopyLocationFromParty>2</CopyLocationFromParty>, to copy address from Bill-To Address.
<CopyLocationFromParty>3</CopyLocationFromParty>, to copy address from Ship-To Address.
Update Location from, Registered Products, Country/Region, City, House Number, Street, Postal Code. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To