SAP Knowledge Base Article - Public

3035896 - The C4C Registered Products Location (Country/Region, City, House Number, Street, Postal Code) is Deleted after Replication from External System to C4C

Symptom

After using the C4C "Update Location from" functionality in registered products, the Location (Country/Region, City, House Number, Street, Postal Code) is deleted after a replication of Registered Products from an External System.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Installed Base Workcenter.
  2. Click on Registered Products View.
  3. Search for the ID.
  4. Open it.
  5. Click on the Updated Location From button.
  6. Select Main Address.
  7. Replicate the Registered Products to C4C.
  8. In C4C, go to Registered Products View.
  9. Search for the same ID.
  10. Open it.
  11. The Location was deleted.

Cause

The C4C "Update Location from" functionality is not supported as part of the integration scenario.

Resolution

The functionality "Update Location from" is not supported in the Integration scenario. As a workaround, the tag <CopyLocationFromParty> can be populated in the C4C incoming payload. This will copy the Main Address to the Registered Product at the time of creation.

Use:

<CopyLocationFromParty>1</CopyLocationFromParty>, to copy address from Main Address.

<CopyLocationFromParty>2</CopyLocationFromParty>, to copy address from Bill-To Address.

<CopyLocationFromParty>3</CopyLocationFromParty>, to copy address from Ship-To Address.

See Also

 2535291 - Update Location From Button Not Working on Registered Product

Keywords

Update Location from, Registered Products, Country/Region, City, House Number, Street, Postal Code. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions