SAP Knowledge Base Article - Preview

3036027 - Two-Factor Authentication triggered by SAP Customer Data Cloud's Web SDK fails to initialize with error "409038 Missing DeviceId"

Symptom

When a user logs in and requires Two-Factor Authentication (TFA) as enforced by the site's Risk Based Authentication (RBA) policies, instead of prompting the user with the TFA screen, nothing happens and an internal error "409038 Missing DeviceId" can be observed on the internal accounts.tfa.initTFA API request that is invoked by the Web SDK.


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Environment

  • SAP Customer Data Cloud
  • Web SDK
  • Risk-Based Authentication (RBA)

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, Two-Factor Authentication, TFA, Risk Based Authentication, RBA, Error, 409038, Missing DeviceId, Screen-Set, does not load, accounts.tfa.initTFA , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

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